Return and Refund Policy

At Lustbaba.in, we care about your privacy, safety, and satisfaction. Every product is carefully checked and packed before shipping to ensure you receive it in perfect condition. Because of the personal and intimate nature of our products, we have a clear and transparent policy regarding returns, exchanges, refunds, and shipping.

Return Policy

Due to hygiene and safety reasons, we do not accept returns once an order has been delivered, unless the product has a genuine manufacturing defect or arrives damaged.

Exchange Policy

We offer exchange only under the following conditions:

  • The product must be unused, unopened, and in its original condition.
  • A clear unboxing video (from the moment you open the package) must be shared within 24 hours of delivery.
  • Exchanges are only possible for the same model/product.
  • Exchange requests are subject to approval by our quality team.
  • Only one replacement will be provided per order.

Once approved, you will be responsible for return shipping costs. After we receive and inspect the returned product, we will send a replacement. Our team will stay in touch with you throughout the process for smooth communication.

Refund Policy

Since our products are intimate in nature, we do not offer refunds for reasons like incorrect purchase or change of mind. Refunds are only issued in rare cases, such as stock unavailability or order cancellation before shipping.

  • Refunds (if applicable) will be processed to your original payment method within 7–10 business days.

Shipping & Customs

At Lustbaba, we make sure your shopping experience is smooth, safe, and completely discreet.

  • Customs & Taxes: All our products are 100% customs-cleared. The price you see on our website is the final price you pay — no hidden charges.
  • Discreet Packaging: Every order is shipped in plain, sealed packaging with no mention of Lustbaba or adult products. To ensure privacy, shipments are often labeled as generic items such as electronics or accessories.
  • Delivery Privacy: Even the delivery person will not know what’s inside your package.
  • Tampered Packages: If your package looks opened or tampered with at the time of delivery, please inspect it before accepting. If items are missing or damaged, do not accept the package and contact us immediately for assistance.

Our Commitment

  • 100% discreet shopping experience
  • No hidden charges or extra customs duties
  • Secure and careful packaging
  • Customer-first support through call, email, or WhatsApp

At Lustbaba.in, we are committed to protecting your privacy while ensuring you receive safe, hygienic, and high-quality products — delivered with care and complete confidentiality.